Top Things to Look for in a Phone System for a Small Business

phone system

Top Things to Look for in a Phone System for a Small Business

Are you in the market for a new phone system for your small business but you’re not sure what to look for? With advances in technology over recent years, businesses today are spoilt for choice which can make it incredibly confusing to decide which phone system is going to be the right fit for your business. At ATS, we are your partner in telecommunications. With over 15 years’ experience providing telecommunications expertise to Brisbane businesses, we have cemented ourselves as the trusted industry professionals you can reply on. From ease of use and affordability, to the latest features and technology, here are a few things to consider when shopping around for a small business phone system.

Simple Management

Most small businesses don’t have huge IT departments to manage complex communications systems and in many cases there may be only one IT employee to handles who handles all your technology. When you a looking to buy a new phone system, you should:

  • Take a look at the back-end management and make sure that the upkeep requires minimal effort.
  • Find out if it’s easy to complete day-to-day tasks like adding new lines, changing extensions and resetting passwords

Maintaining the phone system should not be a full time job, it should be simple and quick, allowing you to focus on more productive activities around the office.

Quick Setup and Easy to Use

Setting up a new phone system can be stressful, especially if you have chosen a complicated system. Make sure that the solution you choose can be installed quickly, with little or no downtime for your communications. The phone system should be customized quickly to meet the needs of your business. It’s also important to consider how easy the system is for your employees to use. Quite a few systems don’t need any training at all so employees can get started from day one.


When choosing a phone system, you should consider both the upfront and ongoing costs. There are many phone systems available, ranging from low-cost basic solutions to expensive enterprise-level platforms. On premise will have high upfront costs for hardware, licensing, and installation. A cloud solution generally requires no upfront or maintenance costs, but you’ll be charged a per-user, monthly fee. While you need to be wary of cheap phone systems, it’s likely you don’t have the luxury of outlaying a huge sum of money on a communication system, so do your research and find a phone system that meets your needs without blowing your budget.


The system you choose should meet your current needs as well as be able to support your business as it grows. Your business might be small now but you never know what will happen in the future so you should try to invest in a flexible communications system that can adapt with you.

A phone system should provide an easy migration path for upgrades.

  • Look for subscription licensing plans that let you upgrade your software as new versions become available.
  • Double-check that you can use the same IP phones if you upgrade to a larger system.


Connection Type – Traditional landline or VoIP (Voice over Internet Protocol)?

A landline, or fixed phone system runs on fibre the traditional copper network, while a VoIP system relies on the same internet connection you use to go online. More and more businesses are making the shift to VoIP systems because it can be more cost effective to install and maintain.

With recent advances in technology and access to fast internet with the NBN Rollout, IP telephony is now as clear and reliable as the old analogue lines we have used for many years.

Essential Features

Telecommunication systems these days are loaded with so many calling features and you don’t need to be a large organisation to take advantage of what’s on offer. From standard voicemail boxes to call forwarding, call recording, voicemail-to-email, IVR, call monitoring and conference calling – consider the features that you need to help determine what phone system is right for you. There’s no point implementing a system with a range of features you will never use, however you may be exposed to new features that will make your business run more smoothly and improve efficiency and productivity.

When it comes to small business phone systems, there is no ‘one size fits all’ solution. Every business has different telecommunications needs to another. Once you recognise your small business needs, you can find a phone system to meet them.

Founded in 2005, the team at ATS aim to deliver a range of high quality telecommunication installation and maintenance services to businesses in Brisbane metropolitan, Logan City, the Gold Coast, the Sunshine Coast, Toowoomba and surrounding areas. If you are looking for the best phone system for your business, get in touch with us today on (07) 3200 5490 or contact us online.

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